MedicalCRM’s phone system enables your staff to make outgoing calls with a single click, while simultaneously giving them easy access to the relevant data of the patients they’re calling. Its unparalleled efficiency enables your team to make up three-times as many patient calls, supercharging your office’s productivity.
When a patient calls into your office, MedicalCRM’s dialer will automatically recognize the number and open an incoming call screen with the relevant patient vitals and easy access to the patient’s file. That means your staff can greet incoming calls personally and pull up patient information as quickly as possible, ensuring a smoother, more personal call experience for your patients and more efficient call handling for your staff.
Information silos are a surefire way to hinder productivity and efficiency. MedicalCRM includes a built-in medical chat platform that enables your team to centralize all internal clinic communication within the CRM. The result is easier access to information and clearer, more open communication among your staff. You can create groups within the chat platform to cater to specific teams, instantly share files and images with group members or the general chat community, and quickly look up information with an extremely fast search function.
MedicalCRM’s revolutionary appointments automation enables your patients to schedule, re-schedule, and confirm their own appointments via text message, taking work that can be easily automated off your staff’s hands and providing your patients with maximum convenience. You can also use outbound SMS messages to automatically send appointment reminders directly to your patients’ phones, minimizing missed appointments. Sending outbound text messages is fast and simple, and all inbound text messages automatically generate an alert so that your staff will never miss a message or an update to an appointment. All messages are automatically saved to the relevant patient account, ensuring an up-to-date and easily accessible record of all communications.
MedicalCRM enables your team to bring all their inbound and outbound email activities into the system thanks to its full email suite, including Gmail and Outlook integration. The result is fewer logins and fewer platforms to manage, minimizing the time your employees spend jumping between accounts. You can also manage self-hosted email on your own domain through the platform, including customer support email that automatically integrates with the built-in helpdesk. Bringing email into the same platform as your patient management also makes it easier for your staff to locate information and attachments while composing messages, ensuring both accuracy and efficiency in their communications.
By default, outbound text messages will send from whichever number is set as the main office number. For clients with multiple phone numbers saved into the system, the number that texts go out from can be selected by the user as with the local presence feature.
Yes! MedicalCRM includes a voice recognition feature that allows you to use highly accurate speech-to-text to transcribe meeting notes, compose emails, and fill in documents up to three times faster than manually typing them out!
Absolutely. In addition to call recording and playback, with MedicalCRM you can listen in on any of your staff’s calls to ensure the telephone experience being delivered to your patients meets your expectations and follows all necessary regulations.