Healthcare can be a complex industry, and sometimes a patient (and even some new administrative staff) can be a little bit unclear on the various types of payments that clinics and healthcare organizations collect, and how each contributes to the…
Customer relationship management (CRM) technology has become an indispensable tool for the sales and support staff in almost every industry, including healthcare. But many healthcare professionals remain unclear on how technology designed to help salespeople can be of benefit to…
While you focus on managing your clinic and providing the best patient care possible, collecting copays, insurance payments, and direct payments from patients are key aspects of your administrative staffs’ jobs. Successful collection of those payments as quickly as possible…
SMS messaging, or text messaging as most of us know it, has become the preferred communication method of the majority of Americans, and the vast majority of millennials. SMS messaging is so pervasive that entirely new lexicon has developed around…
The use of customer resource management software is becoming widely adopted across the healthcare industry, as the same benefits that make CRM platforms so beneficial to consumer-facing businesses also apply to most healthcare organizations. From patient care to in-office productivity,…
Form creation and management can be a huge hassle for your administrative staff, especially using common tools like Microsoft Office. Creating forms is straightforward enough if the only goal is to print them out, but for clinics looking to create…
Customer resource management has become somewhat of a buzzword across a huge number of industries – and with good reason. CRM is changing the way businesses interact with their clients for the better, and as a result, it has been…
Customer resource management technology is sweeping the healthcare industry thanks to the huge improvements in productivity and, in turn, profitability that CRM platforms offer. But, despite the many tools currently on the market, few are designed specifically for medical organizations….
The medical field requires a lot of written communication. From patient notes to prescriptions, reports, emails, and beyond, doctors and administrative staff have no shortage of writing tasks. Unfortunately, whether it’s by hand or with a keyboard, a lot of…
Calling is one of the most important administrative tasks in any medical setting. Not only does it represent one of your team’s most frequent activities, but it also represents one of the primary ways your practice interacts with your patients…