Healthcare & Patients
Electronic Patient Support Through Customer Resource Management
The primary goal of every doctor and every healthcare organization is always to deliver the best possible patient care, but it’s important to remember that your patients are also customers, and the quality of service and support you offer them…
Why Your Clinic Needs to Keep Electronic Records and How a CRM Can Help
Improved patient access and ownership over medical records and improved interoperability between medical establishments are core goals that the Federal government has been promoting for a long time. Portability and patient access were key aspects of HIPAA, and the new…
The Advantages of Utilizing a Healthcare CRM In Your Medical Clinic
Customer resource management software has revolutionized the way businesses across all industries handle their customer-facing operations and communications. But CRM tools work equally well in the medical field, and healthcare-specific CRMs can not only improve your clinic’s operations but also…
CRM For Medical Clinics – How HIPAA Compliance Impacts Your CRM Deployment
Customer resource management platforms are ideal tools for medical clinics & environments, but the healthcare industry represents some unique challenges due to the extreme sensitivity of electronic patient health information (ePHI). Electronic data storage and portability are of huge importance…
The Best Way to Setup Contactless Payments in Your Clinic
If you run a clinic in the healthcare industry, then you should seriously consider ensuring that you can receive contactless payments. There are a number of important reasons for this, and the implications are probably more far-reaching than you realize….
5 Changes in the Healthcare Industry to Expect After COVID-19
COVID-19 has already had a huge impact on the economy across the world. Countless industries have been affected in ways that we might never have predicted. Many others have been forced to adapt: to use smarter communication tools to continue…
How to Be HIPAA Compliant
HIPAA stands for the Health Insurance Portability and Accountability Act. It is designed to set a standard for sensitive data protection. In other words, if you are a business that operates using any client/customer/patient database, you NEED to ensure that…
6 Features Offered by Patient Relationship Management Software That Your Medical Clinic Needs
Why Does Your Medical Clinic Need Patient Relationship Management Software? As a business that operates in the medical field, you have a much bigger responsibility than just regular businesses that operate in other fields. Your customers are also your patients…
What Does CRM Mean for the Healthcare Industry?
Customer resource management technology has become ubiquitous across all industries in which maintaining healthy relationships with clients is the key to success. In the medical field, where patients are the customers, healthcare CRM platforms have enjoyed growing popularity as clinics…
What to Look for In a Medical & Healthcare Payment Processing System
Whether it’s collecting copayments, deductibles, or coinsurance payments, a huge part of your clinic’s success is accepting payment from patients – and as quickly as possible, at that. Because any delay in payment represents inflation of your receivables and, in…