Patient billing, scheduling and intake made easy.
Automate your cash flow, appointments, and improve patient experiences.
Billing + Scheduling + Phone + eSignature = Higher Income
Patient experiences are the most important assets in your practice. Are you delivering a superb patient experience that people talk about? MedicalCRM is designed to improve every aspect of the patient experience from self-service appointment rescheduling to automating your pre-treatment billing. Our advanced patient management features will enable your staff to treat more people. Reduce missed appointments, patient stress and employee complaints.
Collect Patient Payments
Your patients are your priority, but your clinic is a business, and effectively managing your receivables, automatic billing, and streamlining the payments process is crucial to successful growth and profitability. MedicalCRM’s full suite of SMS-enabled invoicing and payment processing features enables your staff to create and send invoices easier than ever before, to set up automatically recurring billing schedules, and to accept electronic payments via major credit card and e-check in-office, online, and over the phone.
Integrated Phone System
Effective communication is at the heart of all business, and it’s especially important in the medical field, where the consequences of miscommunication can be severe. MedicalCRM’s inbound and outbound phone system brings all of your calling, email, text messaging, and chat into a single HIPAA-compliant point of control, enabling your staff to communicate with your patients and each other more efficiently to deliver better healthcare. Record and periodically listen to phone calls to identify opportunities for improvement.
Digital E-Signature Intake
Patient intake has been revolutionized by using electronic medical forms instead of pen and paper with a clipboard.
Our Workflow
Industry’s Best CRM Software
Accept Payments
Doctors can send shortened links to patients via SMS to request payment of co-payments.
Phone System
Doctors can send shortened links to patients via SMS to request payment of co-payments.
Doctors can send shortened links to patients via SMS to request payment of co-payments.
SMS Scheduling
Doctors can send shortened links to patients via SMS to request payment of co-payments.
MedicalCRM’s Unparalleled Features Streamline All Aspects of Clinic Management
Built-in Phone System
MedicalCRM’s built-in dialer replaces your existing phone system, fully integrating your calling with your practice management software. Supercharges your clinic’s calling with industry-leading features including:
One-Click Calling: Launch calls with a single click from inside any patient’s MedicalCRM profile
Call Recording: Record and playback any call for superior quality control and employee training
Voicemail Drop: Save time by leaving a pre-recorded voicemail with a single click
Call Sheet Automation: Let the dialer automatically work through your calling list to improve outgoing call efficiency
Incoming Call Screens: Incoming calls automatically put the relevant patient data on-screen, so your staff can offer personal service from the second they answer
IVR Call Routing: Automatically spread inbound calls evenly among your front-desk and support staff
Two-Way SMS Messaging
SMS messaging is the preferred communication medium for many of your patients, and sending important communications directly to their phones is a surefire way to ensure high engagement. MedicalCRM’s SMS messaging application is fully HIPPA compliant and offers:
Outbound SMS: Easily send outgoing text messages to your patients right from your practice’s main number
Inbound SMS: Incoming text messages from your patients automatically generate alerts so your staff will never miss a single one
SMS Appointment Automation: Give your patients the power to schedule, confirm, and reschedule appointments via text
High Read Rates: Text messages don’t get ignored, making them a perfect way to communicate important information and appointment reminders
Easy Organization: All inbound and outbound text messages are logged to the relevant patient account, ensuring easy access to historical conversation logs
Missed Call Alerts: Automatically send texts to patients who miss your calls, ensuring follow-up
Email and Schedule Integration
MedicalCRM brings all of your ingoing and outgoing email, including email marketing campaigns, into the CRM, streamlining your daily communications. It also integrates with your calendars to enable superior scheduling.
Gmail/Outlook Access: Integrate your Gmail and Outlook for Office 365 accounts and access your email accounts from within the CRM
Outbound Email Scheduling: Pre-schedule email to your patients to send automatically for follow-ups, newsletters, and more
Calendar Management: Full calendar integration means you can access, update, and manage any Gmail or Outlook calendar right within MedicalCRM
Easy-to-Use Templates: Easily create fully-branded outbound emails using MedicalCRM’s built-in templates
Post-Op Email: Automatically send post-op emails to clients in pre-set intervals following a procedure or treatment
Appointment Reminders: Automatically schedule appointment reminders to be delivered at set times prior to appointments and treatments
Electronic Billing and Payment Processing
MedicalCRM offers a full suite of billing and payment tools, enabling your team to spend less time sending invoices and chasing down overdue accounts, and more time on what matters – providing the best possible experience to your patients.
One-Time Invoicing: Easily generate one-time invoices using built-in templates and send them to your patients from inside the CRM
Recurring Billing: Set-up recurring billing schedules to automatically invoice patients in any interval you choose
Credit Card Payments: Accept all major credit cards through MedicalCRM’s Authorize.NET integration using your own merchant account, with no extra fees
ACH/eCheck Payments: Accept ACH and eCheck payments through MedicalCRM’s Paya network integration with no extra fees
Online and Telephone Payment: Accept payments both online or right over the phone, making it easy for patients to settle their accounts from home
Free Card Readers: Switch to MedicalCRM and receive a free EMV-compliant payment pad and a free mobile card reader compatible with tablets and smartphones
Patient Support Portal and Helpdesk
MedicalCRM offers a built-in helpdesk that easily integrates with your existing support email. It also offers a fully-branded patient support portal that enables your patients to submit support requests for their questions and issues without having to inundate your office with phone calls.
White-Label Portal: The patient support portal is fully white labeled, meaning your patients will only ever see your branding, never ours
Automatic Ticket Generation: Set a customer support email in MedicalCRM, and all emails sent to it will automatically generate help tickets
Automatic Updating: MedicalCRM will automatically update ticket status and send out alerts as your staff move a patient support request through the resolution process
Peace of Mind: Provide patients with peace of mind by automatically keeping them in the loop as their support requests are handled
After Hours Communication: MedicalCRM’s patient support portal enables patients to communicate their needs even when your office is closed
Unparalleled Service: The level of personalized service your staff will be able to provide while simultaneously reducing their workload will result in happier patients and employees
Speech Recognition Technology
MedicalCRM is equipped with advanced speech recognition technology that enables you to supercharge productivity by creating notes and documents, filling out forms, drafting emails, and tackling data entry all completely hands-free.
Write up to three times faster with voice-to-text than by typing
Improve communications by using a more intuitive way to get your thoughts onto the page
Make data entry jobs like filling out long forms a breeze
Minimize rework by eliminating the human error associated with typos and mistakes
Streamline document creations on mobile devices with difficult to use on-screen keyboards
